MINEARC SERVICE TEAM MAKES CHAMBER SERVICING EASIER FOR YOUR SITE
Like most industrial machinery, MineARC Refuge Chambers require regular servicing to maintain optimum performance. Due to the nature of a refuge chamber’s life-saving equipment, it is imperative that all operational componentry is maintained at optimal working condition to avoid system failure in an emergency.
Components that receive the most day-to-day wear and tear whilst the refuge operates in stand-by mode require the most attention; including filter elements, door seals, mufflers and vent valves.
How can you maintain your refuge chamber in 100% optimal condition?
- Plan a regular service schedule
- Decide whether servicing will be conducted by a qualified MineARC technician or by your own personnel using MineARC’s Remote Service Packs (RSPs)
- If conducting your own servicing, ensure that personnel complete the free MineARC Service School every two years.
MineARC’s global service team are here to help make servicing easy. Our office support team are on call seven days a week to answer your questions and provide solutions to your problems. Out in the field, our qualified service technicians are available to travel to your site in order to perform a fully comprehensive chamber service.
MEET THE SERVICE TEAM
Time with MineARC: 11 years
Service specialty: Older model refuge chambers and upgrades
Top service tip: “A refuge chamber is not about ticking the box, it is there to save your life.”
Time with MineARC: 8.5 years
Office: North America
Service specialty: Industrial electrical troubleshooting
Top service tip: “Being proactive is always better than being reactive.”
Time with MineARC: 3 years
Service specialty: A one-point solution to any problem or question you have
Top service tip: “No matter how large or small the query, use us! We are here to support you.”
Time with MineARC: 3 months
Service specialty: The new Compressed Air Management System
Top service tip: “Use a fully certified technician for the best quality service.”
Time with MineARC: 6 months
Service specialty: Taking the stress out of your service scheduling
Top service tip: “Using genuine MineARC parts is the smart choice for your site.”
Time with MineARC: 4 years
Service specialty: Troubleshooting and guiding sites through technical solutions
Top service tip: “Care for your chamber and prepare for the unexpected.”
Time with MineARC: 2.5 years
Office: South Africa
Service specialty: CoalSAFE refuge chambers
Top service tip: “4-monthly servicing will ensure optimum performance of your chamber in an emergency.”
Time with MineARC: 1.5 years
Service specialty: Going that extra mile to ensure customer satisfaction
Top service tip: “Never put safety second – make sure that your chambers are regularly inspected.”
Time with MineARC: 1 year
Service specialty: Installation and service of the new Compressed Air Management System (CAMS)
Top service tip: “When contacting us with an issue, send us photos so that we can make a better assessment.”
If you would like to get in touch with the MineARC Service Team, please email email@example.com