Services

As with most forms of complex industrial machinery, MineARC Refuge Chambers require regular servicing to maintain optimum performance. Without servicing, vital operational componentry within the refuge may become compromised and fail to work during an emergency.

Of particular concern are components that receive the most day-to-day wear and tear whilst the refuge operates in stand-by mode, including filter elements, door seals, mufflers and vent valves. Over time, these parts inevitably degrade and break down.

MineARC’s global service team are here to help make servicing easy. Our office support team are on call seven days a week to answer your questions and provide solutions to your problems. Out in the field, our qualified service technicians are available to travel to your site in order to perform a fully comprehensive chamber service.

  • MineARCService Program

    MineARC Systems provides a comprehensive Service Program to all MineARC Refuge Chamber clients. Aside from providing regular and reliable chamber servicing conducted by a certified MineARC technician, MineARC’s Service Program offers a range of benefits that help make managing your refuge chambers easy. – More information

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    • Ensure your refuge chambers are compliant and covered by MineARC’s $20 million product liability insurance
    • Receive a free annual audit on all MineARC Refuge Chambers
    • Refuge Chamber certification and commissioning
    • Priority response on service scheduling and assistance
    • Full access to MineARC’s engineers, electricians and technical staff for product support and troubleshooting
    • Ensure your technicians are correctly trained to service a Refuge Chamber by attending the MineARC Service School
    • Automatic service scheduling, chemical expiry reminders and RSP re-orders
    • Enjoy peace of mind that your Refuge Chamber fleet is operating optimally in case of emergency

     

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    Without regular refuge servicing, parts within the refuge chamber necessary to the ongoing performance of vital life-support systems (such as Oxygen supply, CO/CO2 scrubbing and air-conditioning), may become compromised and fail to work during an emergency.

    MineARC MineSAFE Refuge Chambers require regular servicing every four months (effectively three times a year). TunnelSAFE and ChemSAFE require service every six months and, in the United States, CoalSAFE Refuge Chambers require servicing annually. This variance in service timelines is based on the number of consumables each refuge typically goes through.

    During a service, a MineARC Technician will perform a full refuge chamber check; recommending and fitting replacement parts if necessary. Regardless of whether sites conduct their own service checks, MineARC recommends an on-site service check and safety audit every year to ensure servicing is being properly carried out.

     

    WHAT DO YOUR REFUGE CHAMBERS REQUIRE FROM YOU?


    • Plan a regular service schedule
    • Decide who will conduct the servicing – a qualified MineARC technician or your own personnel
    • If conducting your own servicing, ensure that personnel complete the free MineARC Service School and are certified to service a MineARC Refuge Chamber
    BROCHURE

     


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  • Client Upgrade Assist Program

    MineARC’s key priority is to offer the most advanced and innovative safe refuge solutions on the market. Our success in the industry is achieved by listening closely to our clients’ requirements; allowing us to continue to develop products that are safer, more user friendly and more cost effective.

    The MineARC Client Upgrade Assist Program offers a range of upgrade options that will improve the operation and efficiency of your chamber, both during an emergency and while in stand-by mode.
    – More information

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    All upgrades can be conducted on-site, and in most cases do not require chamber re-positioning. Our qualified service technicians will conduct a comprehensive chamber audit and certification following the upgrade, ensuring the chamber is officially re-certified to meet industry standards.

     

    UPGRADES INCLUDE

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  • Chamber Refurbishment Program

    The MineARC Refuge Chamber Refurbishment Program transforms damaged, worn or second-hand chambers into fully functioning, certified refuge chambers that look as good as new.
     
    All refurbishments are conducted at one of MineARC’s state of the art manufacturing facilities by qualified workshop technicians. Following a refurbishment, one of our service technicians will conduct a comprehensive 50-Point Safety Audit, ensuring the chamber is commissioned, certified and meets MineARC’s stringent safety standards. This will give you peace of mind and the reassurance that your chamber is covered by our AU$20 Million product liability insurance.
    – More information

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    The MineARC Refuge Chamber Refurbishment Program is available to MineARC and non-MineARC Refuge Chambers alike, thus converting your non-MineARC chambers into a fully functioning part of your MineARC fleet.

     

    FABRICATION


    The first stage of a refuge chamber refurbishment is the fabrication of any sections of the chamber shell that have incurred structural damage due to neglect, accident or general wear and tear from years of sitting underground. Our engineers and experienced workshop technicians will perform a comprehensive assessment of the state of the refuge chamber structure in order to ascertain what requires full re-fabrication or just repair.

     

    PAINTING


    After any necessary fabrication work has taken place, the shell of the refuge chamber is repainted. MineARC utilises a special high durability white paint for all of our refuge chambers. This aids in underground visibility, provides protection against corrosion and complies with AS/NZS 2312:2002. Painting is performed by a qualified spray painter to ensure a quality finish and long life in any harsh industrial environment.

     

    COMPONENTRY REPAIR AND REPLACEMENT

    After the shell of the refuge chamber has been repaired and repainted, all internal and external componentry is inspected and tested for damage and general wear and tear. Parts will be repaired or replaced based on the extent of damage to ensure the chamber is in full working condition once again.

    BROCHURE

     


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  • Refuge Chamber Safety Audits

    As refuge chambers utilise an array of complex processes that all work together, it is crucial that refuge chambers undergo regular safety audits. An audit is the best way to immediately identify issues and potential risks to be addressed with regards to the safe operation of the chamber.
    – More information

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    As part of the Client Upgrade Assist Program, MineARC offers our 50-Point Safety Audit free of charge. Conducted by a fully trained MineARC service technician, this audit is crucial to the continued optimal performance of your refuge chambers. During the comprehensive audit the MineARC technician will run through all lifesaving systems within the chamber, testing they are operating at 100%.

    In addition, we can provide refresher operator training at the same time, refreshing all site personnel in the emergency operation of a MineARC Refuge Chamber.

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  • Service School Certification

    MineARC offers a team of qualified service technicians; experts in ensuring each refuge is kept in top condition.
     
    If you prefer to self-service your chambers, however, you should consider attending one of our FREE MineARC Service School training days, held at our new dedicated training centre. Once completed, you are then certified to conduct your own services for 24 months, removing the need for MineARC service visits.
     
    SERVICE SCHOOL IS CURRENTLY AVAILABLE AT THE FOLLOWING LOCATIONS:
    – Perth, Western Australia
    – Johannesburg, South Africa
    – Dallas, Texas
    – More information

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    WHAT ARE THE BENEFITS OF ATTENDING SERVICE SCHOOL?

    • Become MineARC certified in chamber servicing for the next two years
    • Brush up on your refuge chamber knowledge
    • Learn about any chamber upgrades that may have become available throughout the year
    • Quiz our highly trained technicians with any questions you may have

     

    WHAT YOU WILL LEARN ON THE DAY

    • The importance of regular and certified chamber servicing
    • The critical role door seals and check valves play in maintaining effective positive pressure, and the correct procedure for replacement
    • Testing the battery bank to ensure all individual batteries are holding the correct charge
    • Calibrating both a digital and manual gas monitor
    • Servicing the new MineARC Compressed Air Management System
    • Performing system diagnostics on a Series IV and ELVP controller

    We limit our training sessions to small groups, in order to ensure everyone has the opportunity to be hands on in the training centre and receive the attention they require. For larger groups, we are happy to organise on-site training.

    YOUR CERTIFICATION ID CARD


    Once Service School has been completed, personnel are issued with a Certification ID Card and Number and they are effectively certified to confidently and safely operate or service a MineARC Refuge Chamber. Personnel are required to record this ID number on every refuge chamber that they service in order to help mine inspectors easily identify that a qualified technician has serviced the chamber.
    BROCHURE

     


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  • MineARC Engineering Support

    MineARC Systems provides a comprehensive Service Program to all MineARC Refuge Chamber clients. Aside from providing regular and reliable chamber servicing conducted by a certified MineARC technician, MineARC’s Service Program offers a range of benefits that help make managing your refuge chambers easy. – More information

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    Our Mechanical Engineers work both independently and in teams developing controlled environment solutions for clients. This includes the design of HVAC (Heating, Ventilation and Air Conditioning) systems and gas measurement, control and removal systems. Their design process involves 3D parametric modelling and drafting in
    SolidWorks as well as flow simulation and finite element analysis.

    MineARC Engineers conduct regular testing of holistic refuge chamber systems, and can provide risk analysis and
    engineering reports to clients as required. They also provide advice to industry bodies on new safety regulations. The team is provided with the best software and resources available in order to facilitate their focus on product performance and improvement.

     

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    MineARC Systems’ team of Electrical and Software Designers spend their time both hands-on in the R&D laboratory and consulting on new projects. They are equipped in developing software for proprietary electrical equipment, as well as designing custom printed circuit boards and embedded electronics. Some of their major projects include the development of HMI (Human Machine Interface) and diagnostics technology, Uninterruptable Power System (UPS) solutions and the design of intrinsically safe or hazardous area products.

    MineARC’s engineering team share skills, knowledge and research regularly, resulting in efficient problem resolution and strong idea generation. Working together as one team means that our product range is consistent around the world and MineARC Standards are always met. Our engineering team is always available to staff and clients for troubleshooting advice.

     


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+ 61 8 9333 4966

service@minearc.com.au

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+ 61 8 9333 4966

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Order a remote service pack(s)

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