Services

As with most forms of complex industrial machinery, MineARC Refuge Chambers require regular servicing to maintain optimum performance. Without servicing, vital operational componentry within the refuge may become compromised and fail to work during an emergency.

Of particular concern are components that receive the most day-to-day wear and tear whilst the refuge operates in stand-by mode, including filter elements, door seals, mufflers and vent valves. Over time, these parts inevitably degrade and break down.

MineARC’s global service team are here to help make servicing easy. Our office support team are on call seven days a week to answer your questions and provide solutions to your problems. Out in the field, our qualified service technicians are available to travel to your site in order to perform a fully comprehensive chamber service.

 

Our Mechanical Engineers work both independently and in teams developing controlled environment solutions for clients. This includes the design of HVAC (Heating, Ventilation and Air Conditioning) systems and gas measurement, control and removal systems. Their design process involves 3D parametric modelling and drafting in
SolidWorks as well as flow simulation and finite element analysis.

MineARC Engineers conduct regular testing of holistic refuge chamber systems, and can provide risk analysis and
engineering reports to clients as required. They also provide advice to industry bodies on new safety regulations. The team is provided with the best software and resources available in order to facilitate their focus on product performance and improvement.

 

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MineARC Systems’ team of Electrical and Software Designers spend their time both hands-on in the R&D laboratory and consulting on new projects. They are equipped in developing software for proprietary electrical equipment, as well as designing custom printed circuit boards and embedded electronics. Some of their major projects include the development of HMI (Human Machine Interface) and diagnostics technology, Uninterruptable Power System (UPS) solutions and the design of intrinsically safe or hazardous area products.

MineARC’s engineering team share skills, knowledge and research regularly, resulting in efficient problem resolution and strong idea generation. Working together as one team means that our product range is consistent around the world and MineARC Standards are always met. Our engineering team is always available to staff and clients for troubleshooting advice.

 


  • MineARCService Program

    MineARC Systems provides a comprehensive Service Program to all MineARC Refuge Chamber clients. Aside from providing regular and reliable chamber servicing conducted by a certified MineARC technician, MineARC’s Service Program offers a range of benefits that help make managing your refuge chambers easy. – More information

  • Client Upgrade Assist Program

    MineARC’s key priority is to offer the most advanced and innovative safe refuge solutions on the market. Our success in the industry is achieved by listening closely to our clients’ requirements; allowing us to continue to develop products that are safer, more user friendly and more cost effective.

    The MineARC Client Upgrade Assist Program offers a range of upgrade options that will improve the operation and efficiency of your chamber, both during an emergency and while in stand-by mode.
    – More information

  • Chamber Refurbishment Program

    The MineARC Refuge Chamber Refurbishment Program transforms damaged, worn or second-hand chambers into fully functioning, certified refuge chambers that look as good as new.
     
    All refurbishments are conducted at one of MineARC’s state of the art manufacturing facilities by qualified workshop technicians. Following a refurbishment, one of our service technicians will conduct a comprehensive 50-Point Safety Audit, ensuring the chamber is commissioned, certified and meets MineARC’s stringent safety standards. This will give you peace of mind and the reassurance that your chamber is covered by our AU$20 Million product liability insurance.
    – More information

  • Refuge Chamber Safety Audits

    As refuge chambers utilise an array of complex processes that all work together, it is crucial that refuge chambers undergo regular safety audits. An audit is the best way to immediately identify issues and potential risks to be addressed with regards to the safe operation of the chamber.
    – More information

  • Service School Certification

    MineARC offers a team of qualified service technicians; experts in ensuring each refuge is kept in top condition.
     
    If you prefer to self-service your chambers, however, you should consider attending one of our FREE MineARC Service School training days, held at our new dedicated training centre. Once completed, you are then certified to conduct your own services for 24 months, removing the need for MineARC service visits.
     
    SERVICE SCHOOL IS CURRENTLY AVAILABLE AT THE FOLLOWING LOCATIONS:
    – Perth, Western Australia
    – Johannesburg, South Africa
    – Dallas, Texas
    – More information